By Insight Editor / 18 Jun 2021 / Topics: Automation Endpoint management
Facts at a glance
Client industry:
Rewards industry
Size of Company:
1500+ employees
Challenge:
A Canadian rewards company was looking for partner that could provide zero-touch device lifecycle solutions.
Solution:
The Insight team proposed our device lifecycle and end-user support services that included zero-touch, kitting and asset disposal with hot swap, all through an easy-to-use portal.
Results
Due to Insight’s robust services, this company is saving time and can concentrate on important business objectives.
Solution area:
Insight’s Connected Workforce solutions are a suite of end-user compute offerings designed to simplify IT management while improving connectivity and collaboration.
Running a business requires several components, one of which is technology. To ensure your organization is running at full speed, you need a device lifecycle plan. Usually, this process entails dropping off old technology to the IT department or to an office, in-person. This process can be time consuming for both IT teams and end-users. Furthermore, what happens when there’s a global pandemic on the rise? Our client needed to quickly adopt a modern device lifecycle service plan during COVID.
Up until this point, this Canadian rewards company had been manually keeping track of inbound and outbound technology while outsourcing operational tactics with different vendors, including warehousing, imaging and asset disposal. These tasks are sometimes designated out to IT departments, but this company wanted to keep their IT professionals focused on essential daily operations and reduce their risk of exposure to COVID.
Ideally, their new partner would offer a zero-touch hot swapping solution for any technology needs and a simple way to order these services via web portal. This type of solution would enable their IT team to submit an order at any time, enter the end-user’s address and automatically send the new device from a warehouse. With a retrieval order, an empty box and waybill could be ordered and sent to the end-user’s address. They could then pack up the device and send it back for disposal. Convenient tracking through the portal would allow the IT team to independently manage the ins and outs, without touching any device or box.
Our device lifecycle services provided exactly what they were looking for. Using this solution, the rewards program company was able to cut down the number of vendors they were originally working with, while providing their team with the automated and zero-touch solutions they wanted.
To ensure they were getting everything they needed, Insight’s supportive web team created a custom streamlined myInsight web portal. This interface provides an outstanding user experience for their IT team to quickly place orders. By using this new interface, their team members can request zero-touch services, keeping their IT team focused on their main business objectives. The portal has provided full visibility on their real-time customer-owned inventory and has been particularly useful for integrating new employees, returning or refreshing employee technology. Overall, Insight’s device lifecycle services have saved them time, money and allow their team members to focus on their bottom line. According to this company, our reputation in the industry and range of services helped solidify their decision to use Insight as their sole technology partner.
