Parts Order Assist
Accelerate parts ordering with AI-powered catalog search
Find the exact part in your catalog by describing what you need, then confirm it with a product photo and current stock. Parts Order Assist guides warehouse, maintenance, and field staff to order the right item and quantity the first time.
Three parts. One solution.
From rollout to real adoption
Gain the insights, recommendations, and support needed to navigate challenges, prioritize next steps, and move forward with confidence.
The opportunity
Turn a crowded parts catalog into confident, accurate orders.
Warehouse, maintenance, and field teams order parts and supplies every day, but finding the right item in a catalog of hundreds of similar products can be challenging. Most still rely on spreadsheet exports, memorized part numbers, and calls or emails to procurement.
Parts Order Assist connects to your SharePoint parts catalog to narrow broad requests to a short list of matching items. It shows each item with its unit of measure, recorded stock, and product photo, then asks how many you need. This helps reduce ordering errors, minimize back-and-forth with procurement, and get the right parts quickly and confidently.
The challenge
The challenge with parts ordering
Many frontline teams have the catalog they need, but not an efficient way to search it.
Common challenges include:
- Time-consuming scrolling through long catalog exports and spreadsheets
- Cryptic, all-caps item descriptions that make similar products hard to tell apart
- Ordering mistakes when it isn't clear whether a quantity means each, roll, or set
- Reliance on procurement staff for routine questions about part numbers and stock
- Wasted trips and delays when an item turns out to be out of stock
Teams need more than a searchable list. They need a guide that gets them to the right item, fast.
The solution
Meet Parts Order Assist
Parts Order Assist is an AI assistant designed to help people find and order items from your own parts catalog. Users describe what they need in plain words or give an item number, and receive the matching items with photos, units, and stock.
The agent narrows before it lists and confirms the item and quantity before handing off the order, helping teams move from guesswork and phone calls to fast, accurate self-service ordering.
Key benefits include:
- Faster ordering through plain-language search and guided narrowing
- Fewer errors with unit of measure and stock shown on every result
- Visual confirmation with product photos displayed in the chat
- Clear next steps when items are out of stock, unpriced, or not in the catalog
Process
How it works
Plain-language search
Describe the part by type, brand, or size, or enter an item number. The agent searches only active items in your catalog.
Guided narrowing
Group broad results by type or size so users can narrow down in one step. A single question per turn keeps the conversation moving.
Consistent result layouts
See one item as a card, a few as a gallery, and larger sets as a compact table, always with item number, description, unit, and stock.
Photo confirmation
Display the product photo inline from your SharePoint image library, so users can confirm the exact item before ordering.
Stock-aware handoff
Flag low or zero stock, offer backorder or escalation, and route pricing, sourcing, and record changes to procurement with full context.
Enterprise-ready
Designed for your environment
As a Fortune 500 Solutions Integrator, Insight deploys Parts Order Assist within your secure environment — aligned to your data, workflows, and governance requirements.
You receive:
- Secure deployment within your environment, with read-only access to your catalog through SharePoint
- Integration with your parts catalog, product image library, and procurement handoff process
- Customization based on your catalog fields, units of measure, and escalation paths
- Change management to support adoption across warehouse, maintenance, field, and procurement teams
- Enablement for internal stakeholders to maintain the catalog and extend the solution
Don't see what you need? That's the most common way an Insight engagement begins.
Every organization has unique processes, challenges, and opportunities. Whether you're exploring AI for the first time or looking to build something entirely new, Insight can help design, develop, and deploy the right solution to fit your business.
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