Insight delivers customized, proven end-user support solutions — trusted by thousands of business leaders around the globe.
Today’s workforce includes some of the most digitally savvy end users in history, newly remote workers, and hybrid workers who have been on- and off-site for decades. How do you ensure your end-user support meets diverse needs and delivers on key business requirements?
Our dedicated specialists will transform your business by working as an extension of your team. We’ll help empower your employees no matter where they work with self-service options that are convenient, scalable and certified.
How long do your remote teams wait for technical assistance? IT support that’s fixed to a single location can be unsustainable for hybrid workforces, leading to poor end-user experiences, slow resolution times and unreasonable budgets.
Insight Tech Hub provides technical assistance that’s available whenever and wherever work is happening. You’ll improve workplace productivity and end-user satisfaction by offering direct access to level 2 technicians via scheduled virtual or in-person appointments.
How Tech Hub works
You’ll be able to offer employees personalized IT support that mirrors the office experience. End users can get assistance virtually, in-person or through device exchange kiosks. With Tech Hub, you’ll be able to offer support that includes:
We’ve helped IT organizations across every industry increase reliability, boost flexibility and transform end-user support.
10-15% ticket reduction via actionable self-service portal with knowledge bases
15-20% CSAT increase via enhanced channels and lower mean time to resolution
10-15% increase in first call to resolution via knowledge management best practices
9-hour productivity increase on average per employee per year
20-25% cost reduction by end of contract compared to year one
Related solutions
Ensure your devices aren’t the source of inefficiency using our full spectrum of capabilities:
We’ll help you design and implement a comprehensive modern workplace strategy, so you can remain competitive and attract and retain top talent. Connect with our specialists to start your workplace transformation journey.