Insight provides you with two ways to obtain an R.A. number, provided the return meets manufacturers guidelines. You can fill out and submit the online R.A.# request form to the right. Or you can email (ecomsale@insight.com) or call Customer Service at 1-800-934-4477, option 3. A Customer Service Representative will assign you an R.A.# and assist you with any questions you may have. Customer Service business hours are 7:00 a.m. to 6:00 p.m. Central Time.

Insight adheres to all manufacturer warranty and return policies. All product returns must be processed with a Return Authorization Number (R.A.#). NO returns, of any type, will be accepted without an R.A. #.

R.A.'s issued by Insight are valid for 15 days only and product must be returned to Insight within this timeframe. R.A.'s cannot be extended or re-issued.

Due to manufacturers' policies Insight cannot accept returns of the following items for exchange, replacement or credit for any reason: Compaq, IBM, Toshiba, Hewlett Packard and Apple. DOA or defective can be returned for repair only to an authorized service center. Insight reserves the right to add additional manufacturers to this list as manufacturer policies change, manufacturer goes out of business or if product was specially ordered.

Please have the following information on hand when calling for an R.A.#: customer name, invoice number, serial number and the nature of the problem. All can be found on your invoice.Please note that the following products cannot be returned:

• Discontinued items
• Special order items
• Items for which manufacturers will not accept returns
• Items not purchased through Insight Corporate Solutions
• Products modified by the Configuration Center
• Open units, units which require re-boxing, or units in an unsuitable resale condition
• Closeout, remanufactured and refurbished products
• Items which have undergone revisions without being assigned a new part number by the manufacturer

All returns MUST: be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturers boxes, contain all blank warranty cards, accessories and documentation provided by the manufacturer. Incomplete returns may be returned to sender or subject to a restocking fee up to 20%.

Clearly mark each address label of each package being returned with the R.A. #. DO NOT WRITE ON THE MANUFACTURERS BOX. Insight strongly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring return shipments.

1. If you are having problems with installation of the product purchased or have any technical questions regarding your purchase, please contact our Technical Support Department at 1-800-934-4477 option 2.
2. Defective and DOA (dead on arrival) product must be reported to Customer Service within 21 days of the invoice date. The product will be repaired, replaced or credited according to the manufacturers warranty.
3. All order discrepancies (shortages, mislabeled product, damaged product or overages) must be reported to Customer Service within 5 business days after receipt of the shipment.
4. All non-defective returns must be reported to Customer Service within 5 business days after receipt of the shipment. Insight will replace or credit the product according to the manufacturers warranty. A restocking fee up to 20% will apply to cover the cost of the return.
5. Software may be returned if permitted by the publisher's return policy. If the publisher does not allow the return of software, you may not return the software to Insight.

**Customers are responsible for shipping charges and risk of loss on all return shipments. Insight will credit one way shipping for returns that are our error.

Insight reserves the right to authorize product returns beyond 21 days from the invoice date. If the product is accepted after 21 days, credit will be issued toward FUTURE PURCHASES ONLY.