Why Insight?

Purchasing Power

Insight has direct access to over $1 billion in inventory from 1,000+ manufacturers, like IBM, HP, Toshiba, Cisco, and Microsoft, to name a few. Purchasing power means better prices and availability for you.

Flexible Credit Options

Insight is making available tens of millions of dollars in open credit lines to qualified businesses. Ask your sales associate about our many credit options.

Quick Delivery of Leading Brands

Insight combines advanced information systems and a strong relationship with Federal Express to provide you with quick access and delivery.

Our distribution capabilities span the country, making the products you need available faster. Insight has access to over 20 company-owned, manufacturer and distributor warehouses with hundreds of thousands of computing products. Our fast and customer-friendly electronic data interchange (EDI) gives you visibility to billions of dollars of inventory every day. When you place an order, our EDI system identifies the appropriate product and often will 'drop ship' it directly from one of our manufacturer or distributor warehouses. This ensures that you receive products quickly and helps to keep our cost of doing business very low.

Personalized Account Service

Insight's sales executives all complete rigorous training at Insight University. You get a relationship-oriented professional who helps you save time and money. What's more, our award winning operational system provides updated product information, account history, order and shipping status.

Award Winning On-Line Shopping

As you move around our site, you'll see why we've won awards for Best Place to Purchase On-line from Computer Shopper, PC/Computing and Internet Shopper. Check out the "Power Search" for pricing and availability, unadvertised specials and more.

Insight (NSIT)

Insight is a publicly traded company on the NASDAQ/NMS. We have built a secure financial foundation to serve you today and far into the future.

Air Insight

Same day delivery. When you absolutely have to have it today. Call 1-800-INSIGHT (1-800-467-4448) for pricing and details.

Integration Facilities

Need a configured system? Our high quality processes ensure a reliable configuration on everything from simple installation to total solutions. Insight's integration and configuration center exists to offer more of a total system solution to our corporate customers. Pre-certified third party and proprietary products can be integrated and tested thereby providing easy and more cost efficient installation at the end user site.

  • Installation and testing of hardware peripherals into notebooks, desktops, and servers.
  • Installation and configuration of proprietary and commercially published software images.
  • Insight develops a prototype system that is sent to your IS department for approval. This assures that all systems will have the correct install.

Volume Pricing (VPA)

If your organization has budgeted over $100,000 for annual computer purchases and would like on-line access to pricing that rewards your buying behavior, please e-mail your dedicated Sales executive or call 1-800-INSIGHT (1-800-467-4448).

Insight occasionally encounters manufacturer's specials that are subject to certain restrictions over which Insight has no control. Insight reserves the right to exclude certain special offers from your VPA. Insight may also offer aggressively priced specials to its entire customer base; due to the extremely low prices of such offers, VPA discounted pricing may not apply to these specials.

Volume Pricing Agreements (VPAs) make it easy for corporations to conduct business with Insight. Based on purchasing volumes, corporate customers and Insight agree on a cost plus pricing structure per product category. The agreed upon pricing is then entered into Insight's proprietary information system. Once the customer's specialized pricing is established within Insight's system, sales executives and authorized corporate users have instant access to it.

  • The VPA allows more time to be spent on strategic issues with customers because quoting product is instantaneous.
  • If pricing needs to be negotiated further, Insight's system is flexible enough to allow for manual overrides.
  • VPA and special pricing agreements through manufacturers can be accessed by all locations via Your "My Insight" page.

Insight Accounts

Do I need an Account to use the Web site?

No. You do not need an account to browse the products listed on Insight.com. However, you must have an account to purchase a product or use features such as Price Watch, Saved Carts, and Order Status.

How do I get an account?

If you purchase a product you will be prompted to set up an account. Or you may create an account in order to use our additional site features.

Can I get an Account today?

Yes. You can enjoy the benefits of an Account after completing the required information on the Create Account section.

What is an Insight Valued Partner website?

An Insight Valued Partner (V.I.P.) website is a customizable extranet that will help simplify the buying process - all at no extra cost. Once you have signed up, you'll receive specialty pricing based on your previous purchases and access to time-saving features including: Product Compare, Price Watch, Approval Workflow, Quotes, and Saved Carts.

To request a V.I.P. Website please call: 1-800-INSIGHT (1-800-467-4448) or email your sales executive.

I have an existing account and have done business with in the past. How can I set up an account online?

To get your account set up, contact your account manager at one of our sales locations or email your sales executive.

What if I forgot my username or password?

Follow the steps through our username assistance or password assistance forms.

What if I want to change my account information?

To change your account information, log in and choose the Account Tools link from the yellow Account Tools drop down menu.

What Browsers Does Insight.com Support?

To provide a secure and reliable insight.com experience, we recommend you use one of the following browsers that’s updated to one of its last two versions:

  • Microsoft Edge, available on Windows® devices
  • Mozilla Firefox, available on Windows and macOS® devices
  • Google Chrome, available on Windows and macOS devices
  • Safari, available on macOS devices

Does insight.com support Internet Explorer?

No, insight.com ended its support of all Internet Explorer versions on Nov. 30, 2022. This change aligns with Microsoft’s decision to end Internet Explorer support, which occurred on June 15, 2022.

What does it mean when insight.com stops supporting a browser?

When insight.com stops supporting a browser, our team will no longer resolve technical issues exclusive to that browser. We suggest you transition to another browser to ensure you can still access insight.com and related services, such as the Punchout catalogues.

Searching

When I search for products by keyword sometimes I get completely unrelated results.

Results for a keyword search are, by default, ordered by "Best Match" to prominently show the products that have the most relevance for an entered keyword. Sometimes keywords are ambiguous, or are relevant across multiple categories, leading the results to appear unrelated, when they are the most relevant for the keyword entered. Since results can be cross-category – meaning they consist of products from a number of different categories – products related by category, or other criteria, can be easily selected and displayed by clicking on a narrowing option.

I clicked on an option to narrow my result and now I don't have any options left.

You will only see options if your results can be further narrowed. As you make selections to narrow the results, the "Narrow By" options change and may be reduced depending upon the type of product selected and the number of products available for a given option. You can remove any of the options by clicking the red "x" next to the option, to re-filter the results and receive additional narrowing options.

How can I change an option after I have selected it?

Changing an option is as easy as clicking on the red "x" next to the option in the "Bread Crumb Trail" (the hyperlinked trail in the upper portion of the search result) and selecting a different option in the left hand column.

Shopping

How do I compare products?

Insight.com allows you to compare products in two different ways. You can set up your own custom comparison list or let us do the work for you and use our "compare similar" feature.

Your Custom Comparison List: You can reach your custom comparison list by clicking on the Product Compare link in the footer. Additionally, you can add items to this list from any search results page using the checkbox to the left of each product. Once boxes have been checked, click the "add to compare list" link or for a quick comparison, click the "compare selected items" link.

Compare Similar: From the product search results page or product details page, you can select the "compare similar" link. The system will return the most similar products available online for you to begin your comparison.

Where do I get rebate forms?

Insight offers both instant and mail-rebates. You can see a listing of all the products with rebates by visiting the rebates page. Choose a product by clicking the product name and look for rebate information in the rebate tab.

What is a shopping cart?

A shopping cart is a term for the items a customer chooses to buy and is stored until the payment transaction is completed. Just like tangible shopping carts, you the customer have the ability to add, retrieve, and remove items from your shopping cart.

How do I add items to my shopping cart?

Click the Add To Order button next to the product you would like to purchase to add the item(s) to your shopping cart.

Can I remove and edit items in my shopping cart?

Yes. Access the cart by clicking the Cart link in the upper right corner of our Web site. You can edit the quantity of items in your cart or remove any items in your cart by clicking the delete icon to remove an item from your shopping cart.

Can I save my cart, and for how long will it be saved?

Yes. Shopping carts can be saved under your account information. From your shopping cart, choose the "Manage Carts" link from the Order Utilities drop down. From the Manage Carts page you can save the current cart or load, view or delete a saved cart. Carts will be saved until you delete them.

Will the items I placed in my shopping cart be priced the same if I retrieve the cart at a later date?

Due to special prices, sales, and promotions, the items you saved in your shopping cart will not necessarily remain the same price if you retrieve the cart at a later date. However, you will see what the current prices of your items are when you retrieve your Saved Cart.

What is Quick Shop?

Quick Shop allows you to quickly and easily purchase a product. On the shopping cart page, simply enter the product number and the quantity you want in the Quick Shop box, then click Add. The item will then be automatically placed in your Shopping Cart. You can even enter multiple product numbers separated by commas. Quick shop is located on the cart page.

How can I learn about special offers from Insight?

Members of Insight's subscription service receive updates on the latest business solutions, services and technologies. To start your free subscription visit our subsciption center.

How do I unsubscribe from Insight's e-mail newsletter?

Visit our subsciption center to change your preferences.

Ordering

How do I place an order?

Review the items listed in your shopping cart. You may add or remove the items by changing the item quantity and clicking "Update Cart". Once you have all of the items you wish to purchase in your shopping cart, you are ready to begin the checkout process. Click Checkout.

Step 1: You will be prompted to log in to your account. If you do not have an account, you will need to create one by filling in all of the required account, billing and shipping information. Billing and shipping addresses should match the billing address for your credit card. If you forget your username and password, you can have them sent to you via e-mail.

Step 2: Select your shipping carrier and payment method to calculate your total cost.

Step 3: Fill out the required payment information.

Step 4: At this point, the order has been received and will be processed upon payment approval. Your order information is sent using Secure Sockets Layer (SSL). This page also serves as your online receipt. Please print this page for your records. You should also receive an order confirmation in your e-mail.

Is my transaction secure?

All account information you use or supply on the Web site when ordering or tracking products is completely secure. We use the most advanced encryption technology to protect you from unauthorized use of information supplied on our Web site. More information on Secure Sockets Layer (SSL) online security standard.

I have an APO or FPO address. Can I order from your site?

Yes. When you enter a zip code that matches the appropriate APO/FPO location, our system will recognize the match and will set up your account appropriately.

I set up an account, but I can't seem to purchase any item at its "contract price." What should I do?

If you create your own account, you will not be able to buy from online contracts until an account manager verifies your account and customizes your account's permission. For assistance in setting up your account to buy from contract catalogs, contact an account manager at one of our sales locations.

Do you offer leasing options?

Yes. Read more about our leasing options.

How do I return an item?

Complete our RMA form. View the Insight Return Policy.

How do I learn more about Insight's Terms & Conditions?

Read Insight's terms and conditions.

Shipping Information

How can I find out what my exact shipping charges will be?

You can add an item to your cart and view the method you wish to use (FedEx, UPS) to see what the estimated charge will be. Shipping charges may vary based on time of purchase and warehouse sourced. (When you place an order, our EDI system identifies the appropriate product and often will 'drop ship' it directly from one of our manufacturer or distributor warehouses. This ensures that you receive products quickly and helps to reduce shipping costs.) Both FedEx and UPS offer at least 3 different methods of shipping and each has a different charge. After you convert your cart into an order and enter the exact shipping destination, exact shipping costs will be calculated and displayed.

You can also take advantage of our Shipping Cost Estimator during checkout.

How do I use the Shipping Estimator?

Simply type in your destination's zip code, click estimate and the site will return an estimated shipping charge.

What are the standard delivery times for FedEx and UPS?

FedEx shipments have three different delivery times for shipment:

  1. FedEx 2-Day Standard Air: Delivery in 2 business days
  2. FedEx Standard Overnight: Next business day by 4:30pm (Business). Residence delivery by 7:00pm
  3. FedEx Priority: Next day by 10:30am

FedEx Standard Overnight is not available in all zip codes. If this impacts you, we will ship and bill you for FedEx 2day, and notify you by email.

UPS shipments have three different times for shipment:

  1. UPS Ground: Delivery in 3-5 business days
  2. UPS Blue: Delivery in 2 business days
  3. UPS Red: Delivery in 1 business day

When will my order ship (assuming the product is in stock)?

Some orders placed after 2:00pm MST may not ship same day.

Web orders placed on Saturday, Sunday, and holidays will not be processed until the next business day.

Customer Quoted Ship Date: Once you have entered the appropriate information, the expected ship date will be listed under your order number. This date is calculated using the time we expect to receive the product (if not currently in stock) and the appropriate time it takes to pack your product and ship it.

Note: Federal Express does not deliver on Sundays and holidays, and does not offer Saturday delivery for every city in the United States. Call 1-800-GO FEDEX (1-800-463-3339) for more information on shipping questions.

Will my order be delivered on weekends or holidays or will it be delivered during the week?

Shipments are delivered Monday through Friday. They are not delivered on weekends or holidays. The required number of days for delivery is the number of business days plus processing time. We do offer limited Saturday delivery service. This service is not available for all products, from all shipping warehouses, or for all delivery locations. There is no online option for setting a shipment for Saturday delivery. In order to check on the availability of Saturday delivery for your desired product, please call us at 1-800-INSIGHT (1-800-467-4448).

Because Insight cares about the security of your shipment, we have instructed our delivery agents not to leave packages at the customer location without a signature. You may choose to have your order delivered to an alternate location, such as your office, if you will not be home to receive it.

Why did my product ship with a different carrier than the one I selected online?

Changes to your selected shipping carrier can occur for various reasons including manufacturer restriction, federal compliance, weight limitation and/or dollar value orders. If this has occurred, please call 1-800-INSIGHT (1-800-467-4448) or email your sales executive and we will work to correct the situation.

Can ship to APO/FPO addresses?

Yes. APO/FPO addresses require shipment via the US Postal System. UPS, Fed Ex, etc. cannot deliver to an APO/FPO address. Packages are restricted to a maximum of 70 lbs.

Order Status

How do I check the status of my order?

Order Tracking is available from the Order Tracking link in the header and footer of the site.

How can I check orders placed with my sales representative?

To check orders placed with a sales representative, use the steps above or call 1-800-INSIGHT (1-800-467-4448).

What are the definitions for the "Order Status Messages"?

Shipping is Waiting to Pack Order: If the product you have ordered is in stock, it is being pulled from our warehouse and is being prepared for shipment. However, since we occasionally ship from alternate warehouses, it may take up to 48 hours for them to download the information to us. With some out of stock products we do send the order to our supplier and reserve the item for that order. Once the product becomes available we will ship the order to you. You are welcome to email your sales executive or call 1-800-INSIGHT (1-800-467-4448) and we can let you know the progress of your order.

  • Sales Management is Reviewing Your Order: A manager is reviewing your order. You will be notified shortly if your product does not ship.
  • Locating Missing Product: Your order is on hold while we locate misplaced product. We apologize for any inconvenience this may have caused you.
  • Awaiting Tracking Number for Returning Item: Your order is on hold until we receive a tracking number from Federal Express.
  • Order Cancelled: Your order has been cancelled. If you did not cancel the order, call 1-800-INSIGHT (1-800-467-4448) to speak with a customer service representative.
  • System Hold: Your order is on hold due to an internal verification process.
  • Net Terms Verification Pending: Your order is on hold until your Net 30 terms have been verified and approved by our Credit Department.
  • Credit Card Verification Pending: Your order is on hold until your credit card billing address has been verified by your bank. If your credit card cannot be authorized, you will be notified as soon as possible.
  • Hold Set by Salesperson: Your sales representative put your order on hold. If there is a problem with the order, you will be notified as soon as possible.
  • Verifying the Shipping Address: Your order is on hold until your shipping address can be verified.
  • Verification in Progress for Net 30, Pre-Payment or Wire Customers: Your order is being verified for the appropriate payment type. For example, if you have an order with Pre-payment terms, the order will not ship until the payment is received by Insight.
  • Order is in Process: We have received your order and it has cleared all holds. We are waiting for your product to become available for shipment.
  • Order is Being Packed: Your order is being prepared and packed for shipping.
  • Order Invoiced: Your order has shipped and will arrive shortly.