Utility companies have an enormous obligation to the communities they serve, which rely on the service providers for electricity and natural gas, and sometimes other services as well.
One Southern city-owned public power provider is solely responsible for supplying a midsized community’s electricity, water, cable TV, internet, telephone and home security. These services are crucial to the city’s livelihood, and any lapse in coverage has serious consequences.
As a result, the utility company carefully considers its technology needs and plans data center refreshes years in advance.
In need of better performance
When its aging servers caused lag time, however, the company realized it required additional compute and storage to operate its data center at peak performance. But the company’s IT vendor seemed to be “missing in action” with continual sales representative turnover.
The utility’s management team sought more stability, better overall service, and a firm understanding of its current and future requirements. Luckily, the company found just what it needed in its own backyard.
Local service, global resources
Insight has an office in the same city, understands the community’s unique needs and offers fast response time.
After several meetings with Insight’s Supply Chain Optimization team, the utility company sensed a whole new level of service and engagement.
Over the next four months, we worked closely with the client’s IT director, managers and engineers to develop a migration plan that would encompass budgeting, implementation and final configuration. The roadmap addressed both current issues and future needs.