Illustrated example of the BlueMetal healthcare chat app.

Blending BlueMetal and Microsoft to make an impact

BlueMetal’s automated customer service chatbot blends BlueMetal’s Real-Time Business solution with Microsoft’s Cognitive APIs, Agent framework and the Xamarin cross-platform mobile toolset to create an immersive, intelligent and impactful experience.

Headshot of Matt Jackson

“Chatbots are a powerful tool to dramatically improve your customer experience, while further increasing the connection to your brand. With the automated customer service chatbot, we can transform the experience for patients and help them spend less time on the phone or in the doctor’s office.”

We leverage the best tools to help our clients manage customer expectations today, and keep an eye on emerging tech to ensure they can continually transform to meet customer needs.”

— Matt Jackson, National General Manager, BlueMetal

There’s a new standard in customer engagement.

Customers, partners and employees want more modern digital experiences. BlueMetal’s automated chatbot helps deliver this experience without sacrificing a client’s brand standards. Here are a few reasons why organizations value this.

Business professionals have a discussion about Insight services around table with notebook computer open.

Brand strength

The chatbot provides consistency in tone, message and script.

Brian Gatke talking with client

Shifting demographic

Customers want personalized, customized, contextual experiences.

Brian Gatke talking with client

Natural interactions

It interacts with humans via voice or chat, with no learning curve.

“Our relationship with Microsoft runs deep. Cloud first is in our DNA. Our sellers in the field are an extension of one another's teams and our architects and Microsoft's product engineers are connected. Together, we help our joint clients enable positive disruption in the markets they serve and we pave the path for our clients to execute their journey to Digital Transformation.”

— Stan Lequin, VP & General Manager, Digital Innovation

About the Microsoft Partner of the Year Awards

Awards were presented in 34 categories, with winners chosen from a set of more than 2,800 entrants from 115 countries worldwide. BlueMetal was recognized for providing outstanding solutions and services in mobile app development.

In 2016, BlueMetal won the Microsoft Internet of Things (IoT) WorldWide Partner of the Year Award.

Experience what BlueMetal can do.

Reach out to an Insight specialist to find out how BlueMetal can digitally transform your organization.

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