Article Types of Managed Services in IT

IT services are often sold in two formats: fixed engagements or project work, which can include business or proefssional technical services such as consultations, assessments, migrations, and upgrades. Then there are managed services, which deliver ongoing support or management of either a segment of your IT environment or your entire infrastructure.

When looking to outsource your IT needs, it can be challenging to pick the right services that fit your unique needs.

Below, we cover every managed IT service to help you narrow down what you are looking for.

Types of Managed IT Services & Consulting by Major Categories

Managing your IT solutions is often not a fixed engagement. In the cases detailed below, the managed IT services provider may implement the solution with the option of delivering ongoing levels of service (either sold individually or included in your overall agreement).

Data Center Services

• Servers
• Storage
• Power & Cooling
• Managed Hosting
• Backup, Recovery, & Archiving
• Business Continuity
• Disaster Recovery
• Virtualization

Cloud Services

• Public Cloud (IaaS)
• Hybrid Cloud Integration
• Private Cloud Consulting
• Cloud Implementation and Migration
• Cloud Readiness Assessments
• IBM I-Cloud
• Disaster Recovery & Business Continuity
• Microsoft Azure

Business Intelligence Services

• Analytics
• User Behavior
• IT Service Intelligence
• Enterprise Security
• Big Data
• AI & machine learning
• Performance Management

Software Services

• Volume Licensing
• Analysis, Consulting, & Planning
• Asset Management
• Software as a Service (SaaS)
• Software Annuity
• Licensing

End Point & Mobile Services

• Device as a Service (DaaS)
• BYOD
• Enterprise Mobility Management (EMM)
• Client Virtualization
• Endpoint & Mobility Software
• Endpoint & Mobility Services

Network & Security Services

• Core Networks
• Campus Networks
• Collaboration
• Network Security
• Data Center
• Security Consulting
• Secure Access
• Perimeter Security
• Endpoint Security

Common Core Competencies for a Managed IT Services Provider

The followed are a commons set of competencies to look for in a Managed IT provider. They’re designed to allow businesses to leverage the expertise developed by managed IT services companies and enable predictable pricing and structured long-term planning.

Procurement and Logistics

• e-Procurement
• Warehousing & Logistics
• Product Staging
• Managed Print Services
• Imaging
• Integration
• Asset Tagging and Reporting

Consulting & Implementation

• Mobility Management
• Network – Wireless – Voice
• Data Center Services
• Cyber Security Review, Planning, Implementation, and Management
• Application Support
• Private & Public Cloud
• iSeries Management & Implementation

Managed Support Services & Hosting

• Data Center Hosting
• Managed Services
• IT Staffing & Resource Management
  • Staff Augmentation
  • Contingency Staffing
  • Project Staffing
• Break/fix
• Service Desk
• Field Support Services