Insight Flex for Devices Brings Automated Simplicity to Enterprise Device Management

CHANDLER, Ariz., February 18, 2025 — Insight Enterprises (NASDAQ: NSIT) today unveiled its enhanced Insight Flex for Devices (Flex) program, offering organizations cost-saving and simplified Device-as-a-Service (DaaS) solutions. Flex improves employee experience (EX) by getting the right devices to the right users when they need them to minimize downtime and increase productivity. With automation, proactive communications, a simplified e-commerce experience, and near-real-time intelligent data, organizations gain visibility for better device management.

Amid economic uncertainty, many organizations delay device upgrades, impacting performance, security, and productivity. Flex helps by extending device refresh cycles while ensuring devices remain secure and fully optimized. With Advanced Asset Management and predictive analytics, businesses can replace rigid upgrade schedules with a flexible, needs-based approach — reducing capital expenditures while maintaining workforce efficiency.

Key benefits of Flex include:

• Cost Optimization: By streamlining the device lifecycle process and bundling essential services like procurement, warehousing, provisioning, deployment, and sustainability into a per-device, per-month pricing model, Flex helps businesses reduce the total cost of ownership of the device lifecycle. This model eliminates the need for large upfront investments and enables predictable budgeting.

• Advanced Asset Management (AAM): Managing a large fleet of devices can be complex and time-consuming, especially when needing to scale consistently. Proprietary AAM technology provides near-real-time data intelligence, enabling IT administrators to track individual assets across their respective lifecycles. This identifies refresh candidates and ensures that employees are always working on devices in optimal condition.

• Device Performance Score (DPS): Enhancing EX is a top priority, with Gallup reporting that disengaged employees cost the global economy $8.9 trillion a year. Flex plays a crucial role, particularly for organizations that lack the resources or expertise to effectively manage such complexities. Leveraging Device Employee Experience (DEX) technology, Flex’s DPS reports on the health and performance of each device to also help companies move toward as-needed instead of calendar-based refreshes to extend the lives of assets. 

• Lifecycle User Communication Service (LUCS): Flex facilitates device refreshes through automated LUCS emails. As assets approach end of life, IT administrators are automatically notified versus needing to annually check with individual employees. In one case, shortly after a leading North American building-products manufacturer launched Flex, LUCS helped with the recovery of 49% of devices with a delayed-return status to be refurbished to meet employees’ needs or securely disposed in the first 30 days of service. 

“Insight Flex for Devices represents a new era in device management that empowers our clients to reduce complexity, optimize costs, and regain control of their device ecosystems,” said Bob Bogle, vice president, devices, Insight North America. “Our agnostic approach to vendors, platforms, and OEMs gives clients a clear, active look at the health of all their devices and actionable insights. What clients gain is operational efficiency and more continuous productivity for their employees on everything from desktops and laptops to immersive devices.”

Flex also provides multinational sustainability-service support. Insight’s state-of-the-art Solutions Integration Centers minimize downtime by distributing fully provisioned devices ready for secure use on employees’ networks. These centers — including Insight’s recently opened sixth multinational facility in Fort Worth, Texas — also maintain clients’ hardware inventory, ensuring a seamless device management process. A comprehensive sustainability service covers break/fix repairs and advanced exchange for next-day device replacement, simplifying logistics without the need for additional OEM warranty costs.

For more information on how Insight Flex for Devices can help simplify and enhance device lifecycle management, visit insight.com or call 1.800.INSIGHT.