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By 2017, as much as 50% of sourcing portfolios will move to managed service models.

By 2017, as much as 50% of sourcing portfolios will move to managed service models.

In 90% of buyer scenarios, evaluation and pricing efforts consume the most time.

In 90% of buyer scenarios, evaluation and pricing efforts consume the most time.

A common Key Performance Indicator (KPI) is 3–5% year over year productivity increase.

A common Key Performance Indicator (KPI) is 3–5% year over year productivity increase.


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Outsourcing IT services provides a way to reduce costs and increase efficiencies. This report reviews change management planning that is critical to success.

Topics include:

  • Change management action plan definition
  • Organization and process readiness
  • New roles with service management KPIs
  • Relationship building between organizations
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For more than 35 years, Gartner has been the leader in information technology research and advice. Gartner analysts provide actionable insight that business leaders rely on to make important decisions.

Learn more in the report.

Sourcing leaders need to understand all of the challenges with a transition to managed services. This report will help you be prepared by defining a successful change management plan.

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