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Become Your Customers’ Best Disaster Recovery Solution

17 Jun 2015 by Insight Editor

IT service providers have been selling at least one cloud service for decades.

In the late 1980s — the earliest days of server-based network computing — part of the fault-tolerance strategy was to take a copy of the most recent server backup tape and store it off-site. Then the tape could be retrieved and restored somewhere.

Levels of fault-tolerance

The remotely stored backup tape represented a second level of fault-tolerance beyond simply backing up the server and rotating the tapes regularly. Customers could achieve higher levels of resilience by creating redundancies. They could backstop their backup tape by first backing up to disk and then to tape. They could even create a redundant server and replicate the primary server to it constantly. If the primary server faulted, they could failover to the redundant server.

Large corporate customers requiring non-stop operation built complete redundant data centers. Even if the primary data center was destroyed or completely incapacitated, they could failover to the secondary data center. Of course, all of this became very expensive.

Enter the Internet

Around 1995, as the world discovered the Internet, innovative IT service providers offered customers the opportunity to connect to their data center to replicate their servers. Before the commercial availability of the Internet, some used expensive leased lines to make this kind of connection. Now service providers leverage public infrastructure of the Internet to reduce costs.

Enter the cloud

While the concept of cloud computing originated in the 1950s, it wasn’t until the early 2000s when businesses began offering consumers ways to store and backup their data. By August 2011, more than three-quarters of consumers were using services that could be characterized as cloud-computing services. 

Today’s IT service providers can actually become their customers’ redundant data center. This enables those customers to avoid the heavy expense of investing in building and maintaining redundant facilities, while still offering them the highest levels of disaster recovery, right up through business continuity.

Enter Cloud Connect

A new technology, Cloud Connect, was introduced with version 8 of Veeam® Backup & Replication™. It can be licensed by those who join the Veeam Cloud Provider (VCP) program to offer their customers off-site backups. Their customers can then use Veeam Backup & Replication v8 software to send backups off-site to backup repositories (called cloud repositories) hosted by the provider.

This allows customers to achieve the popular 3-2-1 data backup strategy: three copies of all data on at least two different media with at least one being stored elsewhere.

Easy onboarding

Thanks to the Veeam Cloud Gateway in Cloud Connect, the connection between customer and provider happens directly over the Internet without a VPN, using a single TCP port protected by SSL encryption.

Cloud Connect enables IT service providers to build their own remote repositories with a comprehensive, proven reference architecture that was built from the ground up to be multitenant and scalable to accommodate many customers

Now service providers can offer customers the ability to efficiently copy backups off-site where they can also be recovered in the event a customer’s primary data center becomes unavailable for any reason. Their business keeps running even if their servers don’t.

Funding your future with BDR

As a value-added reseller (VAR), cloud (CSP) or managed service provider (MSP), if you’re not offering backup and disaster recover (BDR) services, you’re leaving money on the table — and the door open to competitors. Learn ways to market and deliver BDR services in this webinar. The tips on shortening sales cycles, leveraging the cloud and streamlining delivery will ease your backup headaches, besides secure and elevate your status with clients and prospects.