But a new shift in the workforce is making enterprises rethink everything from their deployment strategies to their support systems. The workforce has gone mobile.
Despite research showing a striking relationship between enterprise mobility and employee engagement, many organizations are scrambling to truly marry the two.
Let’s dig into mobile trends and workforce engagement and explore tactical approaches to address the disruption mobility brings.
The shift to mobile-first
“The runaway growth of mobile consumption by the modern workforce is forcing enterprise IT (and their service providers) to view reality through a mobile-first prism,” says Evan Tomlin, director of mobility and end-user compute at Insight. “This impacts all dimensions of a given worker’s perception of his or her career — and their effectiveness in furthering company goals.”
A report by The Economist expands on mobility’s impact on these dimensions. It found that workers who consider their employer a “pioneer” in mobile adoption and support have significantly higher levels of productivity (16%), creativity (18%), satisfaction (23%) and loyalty (21%) than those who say their employer’s use of mobile technology is subpar.
Other notable findings from research within the past two years reveal:
And, as Figure 1 shows, the general usage of smartphones has surged dramatically since 2010, with an expected 271 million smartphone users by 2022. This rise presents the devices’ growing pervasiveness in the work world (as both digital natives begin their careers and older parties carry on with theirs).
The future of endpoint management: Less is best.
As technology, the workplace and consumer habits converge, the tools and processes used to manage, for example, Windows laptops versus those used to manage iPhone and Android devices are slowly unifying as well.
According to Loren Langley, manager of product management at Insight, the combination of devices and services can enable a superior out-of-the-box experience for users.
“Traditionally, an end user might see their device being set up by IT, then have additional interference as updates are needed or as support issues arise. Now, the devices and services have merged. Everything can be pushed to that device via the cloud, and the user will no longer be able to discern between the two. Right out of the box, everything will simply work,” he says.
But as IT looks for more ways to transition from a cost center to a value-add for organizations, IT staff faces a whole new crop of questions to find answers to:
The truth is, finding the proper means of deploying, securing and managing an increasingly diverse device landscape — throughout the entire lifecycle — can be overwhelming for IT teams. Most are left cobbling together fragmented solutions to wrangle all of these devices out in the wild, but efficiencies and agility are dwindling as a result.
Choosing the right partner
If unified endpoint management is the future, what should organizations look for in a solution? Insight Managed Mobility comprises three pillars of a truly consolidated offering:
While many solutions in the marketplace boast strengths in a few of these pillars, the true value-add for organizations will emerge from fully actualized, end-to-end solutions that can deliver on all three.
A nod to Generation Z: Are you ready?
In a Livestream on Apple and mobility in the workplace, Langley asserts that the high standards millennials have grown to demand over time won’t even be a request Gen Z workers (those born between 1998 and 2016) consider — they’ll just be expected.
“Gen Z are really the native users, and it won’t make sense to them without that technology in their work environments. The change is going to happen when those native users enter the workforce — whether we want it to or not,” he explains.