Surface Warranty & Protection Plans
Get more control, more options, less waste, and better value for your team’s productivity and device security.
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Protect your investment
Protect
Safeguard your device investment with plans that keep you from taking a loss due to device breakdown or damage.
Respond
Get your device back up and running with Insight’s services for repair and replace options that fit your busy schedule.
Secure
Retain more control over security with protection options that keep your data where it belongs — with you.
Support
Keep your Surface ecosystem running smoothly with accessible, expert support, plus Surface-specific content and tools.
Warranty and protection options
Each Surface device comes with a 1-year Microsoft Limited Hardware warranty. For teams who want to maximize and protect their Surface investments beyond the warranty, they can opt to purchase one of the available Microsoft Protection Plans. The extended coverage protects their device investment and helps extend the use of their Surface devices and avoid unplanned expenses.
Warranty and Protection Plan benefits:
- Customer centric support for service and repair
- IT support tools and information to track device health at-scale, across your hybrid workforce
- Ongoing access to Microsoft’s online Surface support articles and communities
Additional Protection Plan options:
- Accidental damage — protection from drops, spills, and cracked screens
- Drive SSD retention — retain the SSD during a service event
- Advanced exchange and Next Business Day service — a replacement device is shipped to customer prior to receiving the damaged device
Available plans
| Protection plans must be purchased within 180 days of device purchase | |||||
| Features | Microsoft Limited Hardware Warranty | Microsoft Extended Hardware Service (EHS) | Microsoft Complete for Business (CfB) | ||
| Coverage Availability | 1 year | Up to 2, 3, or 4 years | Up to 2, 3, or 4 years | ||
| Prepaid return shipment | ✓ | ✓ | ✓ | ||
| Technical support | ✓ | ✓ | ✓ | ||
| Mechanical Breakdown | ✓ | ✓ | ✓ | ||
| In-Region Repair, or Standard Exchange | ✓ | ✓ | ✓ | ||
| Accidental Damage | ✓ | ||||
| EHS Plus | CfB Plus | ||||
| Drive (SSD) Retention (also available as a standalone add-on to EHS and CfB Plans) |
✓ | ✓ | |||
| Advanced Exchange | ✓ | ✓ | |||
| Next Business Day Exchange | ✓ | ✓ | |||
Notes:
- $0 deductible on commercial warranties and protection plans.
- Coverage details and entitlements are available for select commercial Surface products.
- Standard Exchange is the expected replacement model if In-Region Repair is unavailable.
- Drive (SSD) Retention is not available for Surface Go 4.
- Warranty and Protection Plans vary by market. Please visit the Surface Warranty and Protection Plan page to see availability.