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Surface Warranty & Protection Plans

Get more control, more options, less waste, and better value for your team’s productivity and device security.

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Microsoft Surface portfolio

Protect your investment

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Protect

Safeguard your device investment with plans that keep you from taking a loss due to device breakdown or damage.

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Respond

Get your device back up and running with Insight’s services for repair and replace options that fit your busy schedule.

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Secure

Retain more control over security with protection options that keep your data where it belongs — with you.

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Support

Keep your Surface ecosystem running smoothly with accessible, expert support, plus Surface-specific content and tools.

Warranty and protection options

Each Surface device comes with a 1-year Microsoft Limited Hardware warranty. For teams who want to maximize and protect their Surface investments beyond the warranty, they can opt to purchase one of the available Microsoft Protection Plans. The extended coverage protects their device investment and helps extend the use of their Surface devices and avoid unplanned expenses.

Warranty and Protection Plan benefits:

  • Customer centric support for service and repair
  • IT support tools and information to track device health at-scale, across your hybrid workforce
  • Ongoing access to Microsoft’s online Surface support articles and communities

Additional Protection Plan options:

  • Accidental damage — protection from drops, spills, and cracked screens
  • Drive SSD retention — retain the SSD during a service event
  • Advanced exchange and Next Business Day service — a replacement device is shipped to customer prior to receiving the damaged device

Available plans

  Protection plans must be purchased within 180 days of device purchase
Features Microsoft Limited Hardware Warranty Microsoft Extended Hardware Service (EHS) Microsoft Complete for Business (CfB)
Coverage Availability 1 year Up to 2, 3, or 4 years Up to 2, 3, or 4 years
Prepaid return shipment ✓ ✓ ✓
Technical support ✓ ✓ ✓
Mechanical Breakdown ✓ ✓ ✓
In-Region Repair, or Standard Exchange ✓ ✓ ✓
Accidental Damage     ✓
    EHS Plus CfB Plus
Drive (SSD) Retention
(also available as a standalone add-on to EHS and CfB Plans)		   ✓ ✓
Advanced Exchange   ✓ ✓
Next Business Day Exchange   ✓ ✓

Notes:

  1. $0 deductible on commercial warranties and protection plans.
  2. Coverage details and entitlements are available for select commercial Surface products.
  3. Standard Exchange is the expected replacement model if In-Region Repair is unavailable.
  4. Drive (SSD) Retention is not available for Surface Go 4.
  5. Warranty and Protection Plans vary by market. Please visit the Surface Warranty and Protection Plan page to see availability.

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Frequently asked questions

For customers who want to maximize and protect their Surface investments beyond the warranty, they can opt to purchase one of the available Microsoft Protection Plans. Protection plans vary by market. To see plans availability in your market go to Surface Warranty, Protection Plans & Support – Microsoft Surface for Business.
In North America and Asia Pacific regions, accidental damage protection is a feature offered with Microsoft Complete for Business (CfB) and Microsoft Complete for Business Plus (CfB+). Note that Microsoft CfB and CfB+ protection plans may have limited availability.
In addition to Advanced Exchange (AE) service, with your purchase of Microsoft Extended Hardware Service Plus (EHS+) or Microsoft Complete for Business Plus (CfB+), your replacement device will be shipped to you by the next business day if you are in a covered territory. Additional details can be found on Microsoft Learn.
With your purchase of Microsoft Extended Hardware Service Plus (EHS+), Microsoft Accidental Damage Protection Plus (ADP+) or Microsoft Complete for Business Plus (CfB+), you get a feature called Drive (SSD) Retention. This feature provides the option to retain your SSD in the event of a covered breakdown. Your replacement device will include a new SSD at no additional charge. This coverage is only available on Microsoft devices in which the SSD is marketed as removable per the device Technical Specifications.
Upgrading the SSD does not void the warranty, but damage to the device resulting from the repair is not covered by the warranty. Microsoft does not advise installing an SSD that has not been tested for device configuration.

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