More organizations are leveraging strategic partnerships with Managed Service Providers (MSPs) to enhance the employee experience and expand business capabilities. Find out what questions to consider when evaluating potential MSPs to meet your goals.
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Before deciding to outsource IT operations or support services to a Managed Service Provider (MSP), build a business case and carefully evaluate your needs, including drivers for innovation, growth and financial objectives.
Building the business case
Understanding metrics within your industry will help you identify opportunities for improvement so you can close performance gaps.
Common benchmarks to consider for managed IT services
Set goals that are well-defined and specific. If you’re having difficulty stating your objectives, consider adjusting the scale and scope of the project.
Well-defined goals will help you:
While decision-makers, especially in procurement, are focused on cost-cutting, it shouldn’t be your sole objective. MSPs can fill a variety of strategic needs. Successful organizations look for value that goes beyond cost-cutting and aligns to business outcomes.
Top reasons businesses worldwide are outsourcing IT:
Your MSP will become an extension of your organization — and a reflection of your business. Be sure you understand your service provider’s capabilities and limitations.
What to consider while evaluating a potential MSP:
A roadmap for service implementation will help you monitor your progress and how your service provider is tracking toward goals and milestones.
Look for holes in the plan. Bringing internal stakeholders into the conversation early in the process can help you avoid unanticipated roadblocks and expenses.
Plan for risks and how to mitigate them.
Your benchmarking exercise can help you set strong, achievable SLAs. These will also help MSPs better understand and meet your expectations.
Pro tips on SLAs
Minimize risks by asking for a proof of concept. This will give you a chance to identify and solve issues that weren’t obvious in the initial proposal.
Proof of concept benefits
Good communication will have the biggest impact on the success of your service implementation. Establish roles and responsibilities early on and ensure expected outcomes are always clearly communicated.
Communication is key.
Raconteur. (2018, May 3). Future of Outsourcing.