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Important Safety Notice

AC Power Cords for Microsoft Surface Pro, Microsoft Surface Pro 2,
and certain Microsoft Surface Pro 3’s

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Important Safety Notice

AC Power Cords for Microsoft Surface Pro, Microsoft Surface Pro 2, and certain Microsoft Surface Pro 3’s

Microsoft has initiated a voluntary recall for AC power cords (the cord that plugs into an electrical outlet) sold with the Microsoft Surface Pro and Microsoft Surface Pro 2, and with any Microsoft Surface Pro 3 purchased prior to March 15, 2015 (“pre-March 15, 2015 Surface Pro 3”). This is being done in cooperation with various government regulatory agencies.

If these AC cords are sharply and repeatedly bent or wrapped tightly over an extended period of time, they may become damaged. Damaged AC power cords can overheat, posing a potential fire or shock hazard.

Parts eligible for replacement

This recall applies to:

  • AC power cords for Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft Surface Pro 3 devices sold before March 15, 2015

This recall DOES NOT apply to:

  • AC power cords for Microsoft Surface RT, Microsoft Surface 2, Microsoft Surface 3, Microsoft Surface Pro 3 devices sold after March 15, 2015, Microsoft Surface Pro 4, and Microsoft Surface Book
  • Power supplies with DC power cord for all devices
  • AC power cords and power supplies for the docking stations for Microsoft Surface Pro, Microsoft Surface Pro 2, Microsoft Surface Pro 3, and Microsoft Surface 3

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